Mariah, thank you for a perfect solution to my plumbing problem. Thanks to Chown Hardware for having knowledgeable employees who can think outside of the box.
We worked with Mariah and she came up with the perfect plumbing solution for our remodeling project. We know how difficult it is to find employees like
Mariah these days and wanted to take the time to acknowledge her. She represents Chown extremely well.
Ken Jones, Portland, Oregon
"I just wanted to drop a note to say "Thank-you" for sending me to Robert Stephens for my order. I have been
designing for nearly 25 years and Robert said something to me as we finished up my order today that I don't believe
I have ever heard before. He said simply, "thank-you...we really appreciate it". Just a very sincere appreciation
for my business, expressed by him, speaking for Chown. I know it sounds crazy, but I literally don't remember a
dealer/distributor closing a conversation with those words!
Thank-you! I appreciate having the chance to work with you!
Jennifer von Clemm
EvC Design Associates
Palo Alto, CA
"Randy Shutler is a star! His positive attitude, skill, attention to detail and sense of humor were a wonderful mix that made my and my client's day.
Randy's was a new face to me so his performance stood out. Yet, while crafting this note of praise, I am reminded that excellance is what I have been taught to expect from the "people of Chown". Thank you to Randy, Darius, Kathleen, Robert, Paula, Mariah, Tony and all who have trained me so well."
Simplify by Design
I found Chown Hardware on the internet. I really enjoyed working with Kara Macias. She was very helpful and always got back to me with accurate
information on products. I would definitely recommend Chown to a friend.
I’m late on telling you this, but I wanted to let you know how impressed I was with your warehouse people. It goes without saying that your salespeople are wonderful and attentive, but it really says something remarkable when the warehouse people are excited about the products we pick up and go the extra to make sure they haven’t missed anything.
You had one fellow a few weeks ago (and I’m remiss in not getting names) who told me my 10” rough in wasn’t listed as in, but he took some time going through his shipments for the day to find it there and save a trip for me. Then two weeks ago when I picked up my knobs, the fellow just effused compliments for having made the choice we did on Lew knobs.
They are cheerful, obviously like their jobs and make me as a customer feel good about buying from Chown. Since warehouse guys are the last people customers may see, that is a real plus for your company in having people want to come back and do business with you.
Just thought you might like to know. Thanks, Kaye, for your skill in picking good people.
Markle & Associates
One thing I have learned after 27 years of being in business; you had better consistently deliver
excellent customer service or you’re doomed. And based on my experience with Chown Hardware
over the past several weeks, you and your management team have figured that out too!
I would like to congratulate you on developing a philosophy to take care of your customers no
matter what and not just meet their expectations, exceed them. From the very beginning Tony
Perez took care of anything I threw his way and if that wasn’t special enough, every other individual
I dealt with from the front counter to the warehouse … equaled his high level of commitment and
enthusiasm. This concept is not only refreshing, it’s invigorating and reminds me of what I need to
do every day. Please extend my sincere appreciation to your entire team. Best, Bob Schiller
Schiller & Vroman, Inc.
"We are very lucky here in the Seattle area to have Chown hardware of Bellevue. They display great products and reach out to all designers to show
all new lines and products. Most importantly is they have an outstanding staff and they are great to work with!!! Thank you for all of your hard work
Autumn Donavan, NWSID president
Autumn Donavan Design LLC
Thank you to the staff at the Portland Showroom. We are so very thankful to have such a wonderful showroom to take clients to and it is without fail
that each person at Chown provides such great service. Thanks for all you do to make my clients happy.
Garrison Hullinger Interior Design Inc.